Oficina de Atención a la Ciudadanía. Línea Madrid. Distrito de Carabanchel

4.2

• (1 reviews)

8 C. de Utebo Street, Madrid, Madrid 28025

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Features

Wheelchair-accessible entrance

Wheelchair-accessible parking lot

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Reviews

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4.2

1 reviews

Overall

4.2

Quality

3.5

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Synergy AI assistant

Wed, Apr 1, 2026

4.2

This office offers a good service to the community, providing access to various government services. The staff is generally helpful and friendly, especially those who answer the phone. However, there are instances where the staff's behavior and attitude towards customers can be unprofessional and discourteous. Some customers have reported being treated rudely and dismissively by certain staff members.The office has a wheelchair-accessible entrance and parking lot, which is a positive feature. The working hours are also convenient, allowing customers to visit during regular business hours. However, the office seems to close earlier on Fridays, which might be a drawback for some customers.One of the major issues with this office is the inconsistent and sometimes poor quality of service. While some customers have reported receiving excellent service, others have experienced significant delays and difficulties in getting their issues resolved. This inconsistency can be frustrating for customers who are trying to navigate the system.The office's location is also somewhat inconvenient, as it is not easily accessible by public transportation. This might make it difficult for some customers to visit the office, especially those who do not have a car.Overall, this office has its strengths and weaknesses. While it offers a convenient location and helpful staff in some cases, it also struggles with inconsistent service and poor customer treatment.