Madrid
Oficina de Asilo y Refugio
2.80
2.80
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
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Innovativeness
Quality
Overall
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The location is a government office, which may not be expected to have a high level of innovativeness. However, the staff is quite friendly and helpful, as seen in many of the positive reviews. Some reviewers have praised the efficient service and the friendly demeanor of the police officers. The office is also well-equipped, with amenities such as a restroom and a wheelchair-accessible entrance. However, some reviewers have complained about the difficulty of getting a cita, which can be frustrating for those who need to renew their tarjeta roja or seek asylum. There have also been some reports of prepotencia and malas formas from some police officers, which is unacceptable and needs to be addressed. Overall, the office is a decent place to visit, but it could improve in terms of accessibility and customer service. It is a shame that some of the reviewers were treated poorly, with one even feeling like they were made to feel like they were less than human. This kind of behavior is unacceptable and should not be tolerated. Everyone deserves to be treated with respect and dignity, regardless of their background or immigration status. It is also worth noting that the office's working hours can be a bit restrictive, with limited hours on weekends. However, the staff is generally willing to accommodate those who need to visit outside of regular hours. Despite some of the negative experiences, many reviewers have praised the office for its helpfulness and efficiency. Some have even gone so far as to say that it's the best office in the world! While this may be an exaggeration, it's clear that the staff is doing something right.
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Closed
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