The location is an experienced car rental agency with over 40 years of experience. The staff is professional and helpful, with some staff members receiving praise for their excellent service. The fleet includes a wide range of vehicles, making it a good option for various needs. However, there are issues with phone communication, as some customers have reported difficulty in getting hold of someone on the phone. Additionally, the service can be slow, with some customers waiting for long periods of time to have their vehicles repaired or for staff to attend to their needs. This is a significant issue, as it affects the overall customer experience and can lead to frustration. The staff's attitude and communication style can also be a problem, with some customers reporting that they are rude or unhelpful. Despite these issues, the agency has a good reputation and is a popular choice for car rentals. However, it is essential for the agency to address these problems to provide a better experience for its customers.