The overall impression of this business location is generally positive, with customers praising the quality of service and attention they receive. The staff, particularly David, are often mentioned as being friendly and helpful. The business is also wheelchair accessible, which is a plus.However, there is one issue that is mentioned several times: the lack of transparency and clear communication from the staff. Some customers feel that they are not properly informed about the work being done on their vehicles, and that the staff can come across as being somewhat unprofessional.In terms of innovativeness, there is not enough information to provide a score.The business is well-maintained and clean, and customers are generally satisfied with the promptness and efficiency of the service. The staff are often praised for their willingness to go the extra mile to help customers.Overall, this business location seems to be a solid choice for those in need of car service and repair. However, it's worth keeping an eye out for the potential issues with communication and transparency.