Madrid
Naturwash
4.10
4.10
Overview
Naturwash is a company dedicated to vehicle washing, fully committed to the environment, and whose system is ecological and non-polluting. Our customers will receive a friendly, fast and professional treatment in our facilities.
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The business location, Naturwash, is a car wash service that claims to be committed to the environment with its ecological and non-polluting system. However, the quality of service varies greatly among customers. Some customers have reported excellent experiences, mentioning friendly and professional staff, fast and effective cleaning, and a high level of cleanliness. For example, one customer praised Darwin's excellent service and attention, stating that their car was left "impeccable". Another customer raved about the friendly staff, quick service, and excellent result. On the other hand, several customers have reported poor experiences, citing overpriced services, lack of attention to detail, and unprofessional behavior from staff. For instance, one customer was quoted an outrageous price for a basic service and was even told that they couldn't have a simple interior cleaning, as it would be "unseemly". Another customer reported being charged 70 euros for a basic service and having their car left with stains and dirt. There have also been complaints about rude staff, overuse of chemicals, and even damage to customers' vehicles. Despite some positive feedback, the overall experience for many customers seems to be marred by subpar service, high prices, and unmet expectations. One major issue that stands out is the significant disparity in quality of service, with some customers receiving top-notch care and others being treated poorly. It's worth noting that the business has made efforts to respond to customer complaints, with one owner responding to a negative review by apologizing and expressing a desire to improve.
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