This location seems to be part of a large logistics company, MRW Group, with many offices and platforms across Spain and Portugal. However, the experience of customers who have visited this particular location is overwhelmingly negative. Many have reported issues with communication, with staff not responding to phone calls or being unhelpful. Some have also mentioned that the location is closed without warning, with no clear indication of where to find the staff or where to pick up packages.
Some customers have had packages sent to the wrong address, and others have reported that packages were not delivered at all. The company's online platform does not seem to be functioning correctly, and some customers have reported that they were unable to track their packages.
One issue that stands out is the lack of communication and the unhelpfulness of the staff. Several customers have reported that they were unable to reach anyone at the location, and when they finally did get through, they were met with unhelpfulness and a lack of concern for their problem. This suggests that the staff may not be properly trained or equipped to deal with customer issues.
It's also worth noting that some customers have reported that the location has been closed without warning, and that the company's online platform does not accurately reflect this change. This suggests that the company may not be doing a good job of keeping customers informed about changes to their services.