Madrid
MRW
7.87
7.87
Overview
The MRW Group was born in 1977. It is the brand of urgent transportation for national and international shipments with the greatest implementation, more than 10,000 people are linked to the brand in over 550 offices and 56 logistics platforms in Andorra, Spain, Gibraltar and Portugal. Providing concrete business solutions for all types of companies and individuals. MRW has been a pioneer in the implementation of e-Commerce and has become a specialist in the sector, as well as in meeting the demand of individual customers.
Features
Free parking lot
On-site parking
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Overall
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This location is not meeting the expectations of its customers. The main issue is the lack of reliability and communication with customers. Many customers have reported that they have had to go out of their way to retrieve their packages, despite having paid for delivery to their home. Some customers have even reported that they have been lied to by staff, who have claimed that they attempted to deliver packages but were unable to do so due to the customer not being present.The quality of service is also a concern, with many customers reporting that their packages have been delayed or lost. The customer service staff are often unfriendly and unhelpful, and some customers have reported being treated with disrespect.The pricing of the service is also a concern, as some customers have reported that they have been charged extra fees for delivery that were not clearly communicated to them.The location has a parking lot available for customers, but it is unclear how this is a positive aspect of the service.Overall, this location is not living up to its potential and is failing to provide a good experience for its customers.
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