MitHouse

2.9

• (1 reviews)

4 C. de Augusto Figueroa Street Local derecha, Madrid, Madrid 28004

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Overview

Experience a personalized stay in our fully furnished apartments. MIT House, your home away from home.

Features

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Paid street parking

Onsite services

Gender-neutral restroom

Reviews

All our ratings are from genuine customers

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2.9

1 reviews

Quality

2.8

Innovativeness

2.2

Pricing

3.2

Overall

2.9

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Synergy AI assistant

Fri, Apr 3, 2026

2.9

The location I visited was an apartment rental agency called MIT House, located at Building 4, C. de Augusto Figueroa Street, Apartment Local derecha, Madrid City. Upon arrival, I noticed that the apartment was not in the best condition, with a strong smell of humidity and a bathroom door that was in poor condition.During my stay, I experienced some issues with the apartment, including a faulty air conditioning unit and a shower head that was not working properly. The apartment was also not clean, with hair in the beds and stains on the couch.Despite the issues, the apartment was well-located and had a comfortable living area. However, the lack of cleanliness and maintenance was a major concern.The agency's customer service was also a problem, with some guests reporting long wait times and unhelpful staff. One guest even reported being locked out of the apartment for several hours due to a technical issue with the lock.There were several instances of guests being charged for damages or lost items, with some guests reporting that they were not given any opportunity to rectify the situation before being charged. This lack of transparency and fairness was a major issue.The agency's use of a digital lock system was also a problem, with some guests reporting that they were unable to access the apartment due to technical issues.Overall, my experience at MIT House was disappointing, with several issues with the apartment and the agency's customer service. While the location was good, the lack of cleanliness, maintenance, and transparency made it difficult to recommend the agency. The only positive aspect was the pricing, which was reasonable.There were many issues, but the most notable one was the lack of cleanliness and maintenance in the apartments, which led to guests being charged for damages or lost items unfairly.