This store has many positive attributes, including a wide selection of high-quality sofas with unique designs. The staff is friendly and attentive, and the store's pet-friendly policy makes it a welcoming space for customers with pets. The store is also wheelchair accessible and accepts various forms of payment, including NFC mobile payments. The owners respond to customer complaints and seem to be committed to customer satisfaction.However, there have been some issues with deliveries and product quality. Some customers have reported delays in receiving their purchases, and there have been instances of defective or damaged products. In one case, a customer reported that their sofa had a torn seam and was poorly assembled. The store offered to replace the product, but the customer was not satisfied with the replacement.Additionally, the store's customer service has been criticized for being unhelpful and unresponsive. Some customers have reported that their calls and emails were not returned, and that they were not provided with adequate solutions to their problems.It is worth noting that the store's ratings and reviews vary widely, with some customers giving high marks for their experiences and others expressing significant dissatisfaction. Overall, the store seems to have a mixed record when it comes to customer service and product quality.