This business location has some great strengths. The employees are very professional and give great advice, which is evident from the numerous 5-star reviews. The attention to customers is top-notch, with many reviewers mentioning that they feel like they're being treated like family. The service is also very fast, with many reviewers stating that they left with their car serviced and ready to go on the same day. The business is also very transparent and clear in their communication, which is a major plus. Unfortunately, there have been some issues with customer service, including long wait times and unresponsive phone lines, which is a major drawback. However, it's worth noting that the business is taking steps to address these issues and improve their service. Overall, this is a great location for those looking for a high-quality Mercedes-Benz experience.