MascoHotel-Hotel para Mascotas-Madrid-Residencia Canina Madrid

4.5

• (1 reviews)

La Serna del Monte Street, La Serna del Monte, Madrid 28737

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4.5

1 reviews

Overall

4.5

Pricing

5.0

Quality

4.1

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Synergy AI assistant

Wed, Apr 1, 2026

4.5

Mascohotel is a pet-friendly hotel and boarding service that offers a range of amenities and services for pet owners. The hotel is well-organized and has a protocol for caring for pets, including individualized enclosures with calefaction and terraces for socialization. The staff is friendly and accommodating, and they offer a "mascobitacora" service that provides owners with updates and photos of their pets while they are staying at the hotel. Some reviewers have noted that the hotel could improve by providing natural lighting for pets and being more transparent about the check-out process.One reviewer mentioned that their pet, a Yorkie, was too anxious to stay at the hotel due to the noise and lack of windows in the pet's enclosure. However, this issue does not seem to be a general problem, and most reviewers have had positive experiences with the hotel.The hotel has a wide range of services, including hair and pet grooming, financial services, and hotel accommodations. However, it seems that the hotel is primarily focused on providing pet care services, and the other services are secondary.The hotel has a good reputation among pet owners, with many reviewers praising the hotel's staff and facilities. However, there is one negative review that mentions the hotel's staff as being "penoso" and alleging that they "maltratan animales" (mistreat animals). However, the hotel's owner responds to this review by saying that it is a "acusación muy seria" (very serious accusation) and that they will try to find out who the reviewer is in order to clarify the situation.Overall, Mascohotel seems to be a good option for pet owners who need to leave their pets in a safe and comfortable environment while they are away. However, it is always a good idea to do your own research and read multiple reviews before making a decision.