This family-owned store is a great place to find quality sewing machines at a good price. With a wide range of products available, both in-store and online, customers can easily find what they need. However, some issues have been reported with customer service, including delayed responses and difficulty reaching a representative via phone. It's worth noting that the store only provides customer service via email, which may not be convenient for all customers. One issue that stands out is the inconsistent quality of customer service, with some customers reporting that they were unable to get help when they needed it.The store's working hours are 24/7, making it convenient for customers to visit at any time. The store also offers in-store pickup for online orders, which is a great perk for customers who want to get their purchases quickly. However, the store's website and social media pages may be confusing to navigate, with some customers reporting difficulty finding the information they needed.Overall, this store is a good option for customers who are looking for a wide range of sewing machines at a good price. However, customers should be prepared for inconsistent customer service and may need to be patient when trying to get help.