This Makro store has a wide selection of products, including a variety of fresh products, own brands, local suppliers, and proximity products. The store has a large catalog of products for the hospitality industry, and the staff is friendly and helpful. However, some customers have reported issues with the quality of some products, such as frozen foods and meats. Additionally, there have been complaints about the long waiting times in the checkout lines, which can be frustrating for customers. On the positive side, the store offers a wide range of products at competitive prices, and the staff is always willing to help with any questions or concerns. The store's innovativeness is notable, with a focus on providing exclusive services and benefits designed to meet the specific needs of businesses. However, there have been some issues with customer service, including unhelpful staff, long waiting times, and difficulties with returns and refunds. One customer reported a particularly negative experience, where they were treated poorly by a staff member and had difficulty returning a defective product. Another customer complained about the long waiting times in the checkout lines, which they felt was unacceptable. Overall, the store has a lot of potential, but it needs to work on improving its customer service and quality control to meet the high standards of its customers.The store's location is convenient, with a large parking lot and easy access to the store. The staff is friendly and helpful, but some customers have reported issues with their attentiveness and ability to assist with questions or concerns. The store's prices are competitive, but some customers have found that some products are overpriced. The store's selection of products is extensive, but some customers have reported that some products are not available or are of poor quality.