This Volkswagen dealership in Madrid has received positive reviews from many customers. The staff, particularly Jose Manuel, have been praised for their professionalism, attentiveness, and willingness to help. The facility is well-equipped and offers a wide range of new and used vehicles, including electric cars. However, there have been some issues with the quality of the vehicles, with some customers reporting problems with their purchased cars. One customer had a particularly negative experience, reporting that the dealership failed to deliver a car with essential items such as a full set of spare tires. The customer service has also been criticized for being slow to respond to problems and for not taking responsibility for errors. Despite these issues, the dealership has been praised for its commitment to customer satisfaction and its willingness to make things right. It seems that the dealership is taking steps to improve its services and address customer concerns. However, it's worth noting that some customers have reported that the dealership can be slow to respond to phone calls and that the process of purchasing a vehicle can be lengthy.