This location is situated in the heart of Madrid, making it a great choice for those who want to be close to the action. The rooms have been recently renovated, which is a plus. However, some guests have mentioned that the rooms can be quite small and the decor is not particularly impressive. The staff is generally friendly and helpful, but some guests have had issues with the reception team, citing unhelpfulness and a lack of professionalism.Some guests have also mentioned that the location is great, but the noise from the street can be a problem. The shared bathrooms can be a bit of a letdown, with some guests reporting that they are not clean enough. On the other hand, the location is very LGBTQ+ friendly and safe, which is a big plus.One major issue that some guests have had is with the management and booking process. One guest reported that their reservation was cancelled without notice and they were offered a room at a higher price than originally agreed upon. This kind of thing can be very frustrating and makes it seem like the hotel is not very reliable.Despite some of these issues, the hotel seems to be working on improving and has responded to some of the negative reviews. However, it's clear that there is still some work to be done to make this hotel a truly great choice for travelers.