Liberalia Assistance

3.9

• (1 reviews)

42 C. del Marqués de la Valdavia Calle oficina 3-5, Alcobendas, Madrid 28100

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Overview

En Liberalia somos especialistas en gestión y tramitación de siniestros de telefonía móvil y tablets para compañías de seguros. Disponemos también de tienda abierta al público donde atendemos a clientes particulares para reparación de móviles, portátiles, tablets y electrónica de consumo.

Features

Wheelchair accessible restroom

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Baño de género neutro

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Reviews

All our ratings are from genuine customers

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3.9

1 reviews

Overall

3.9

Pricing

4.2

Quality

3.4

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Synergy AI assistant

Fri, Apr 3, 2026

3.9

Liberalia is a company that specializes in managing claims and processing damage to mobile phones and tablets for insurance companies. They also have a public store where they repair mobile phones, laptops, tablets, and consumer electronics. The company has received mixed reviews from customers, with some praising their good service and others complaining about poor quality and lack of transparency.Some customers have reported issues with the company's technical staff, accusing them of being careless or unskilled. Others have complained about the quality of the repairs, saying that their devices were returned with additional problems or were not properly fixed.In contrast, some customers have reported positive experiences with the company, praising their friendly and professional staff, and saying that their devices were repaired quickly and efficiently. However, these positive reviews are not as numerous as the negative ones.It's worth noting that the company has a rating of 3.9 on third-party rating platforms, which suggests that there are some underlying issues that need to be addressed. Additionally, some customers have reported being left with damaged devices or having to wait for an extended period of time to receive their repaired devices.In terms of pricing, it seems that Liberalia's prices are competitive, with some customers praising their value for money. However, this may not be the case for all customers, particularly those who have experienced issues with the quality of the repairs.Overall, Liberalia seems to be a company that is struggling to meet the expectations of its customers. While some customers have reported positive experiences, the negative reviews and issues reported by others suggest that the company needs to improve its quality control and communication with customers.One issue that stands out is the lack of transparency and accountability from the company's technical staff. Some customers have reported being told that their devices were not damaged accidentally, when in fact they were. This lack of transparency and accountability can lead to mistrust and dissatisfaction among customers.Another issue is the company's slow response to customer complaints and concerns. Some customers have reported waiting for an extended period of time to receive their repaired devices or to have their issues resolved. This can be frustrating and disappointing for customers who are relying on the company to fix their devices in a timely and efficient manner.To improve its overall rating and customer satisfaction, Liberalia needs to address these issues and work on providing better quality control, communication, and accountability to its customers.