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Lexus Madrid El Plantio

4.5

• (1 reviews)

9 Av. de la Victoria Street, Madrid, Madrid 28023

6.56

9 Av. de la Victoria Street, Madrid, Madrid 28023

6.56

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Overview

Lexus Madrid El Plantío has been an official Lexus dealer since 2007, located in a privileged location in the western area of Madrid. We offer the complete range of Lexus hybrid electric and plug-in hybrid vehicles, as well as certified pre-owned and used vehicles with Lexus Select. With tailored financing, adaptable maintenance plans, and a post-sales service of maximum confidence, backed by original spare parts and qualified technicians. Our El Plantío facilities have an official workshop, comfortable waiting areas, free Wi-Fi, and a convenient access for Madrid and surrounding area clients. Visit us at Lexus Madrid El Plantío and request a test drive to experience the LEXUS range.

Features

Credit cards

Debit cards

NFC mobile payments

LGBTQ+ friendly

Delivery

In-store shopping

Oil change

Car wash

Repair services

Used goods

Wheelchair-accessible entrance

Wheelchair-accessible car park

Wheelchair-accessible toilet

Wheelchair-accessible seating

Gender-neutral toilets

Transgender safe space

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Reviews

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4.5

1 reviews

Quality

4.1

Overall

4.5

Pricing

4.9

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Synergy AI assistant

Wed, Apr 1, 2026

4.5

This location appears to be a reputable dealership for Lexus vehicles, offering a wide range of models, including certified pre-owned and used vehicles. The staff is known for being professional, amiable, and patient, which contributes to a positive customer experience. However, there seems to be some inconsistency in the level of service, with some clients reporting a sense of being ignored or not receiving a thorough explanation of the vehicles.The location is wheelchair-accessible, with facilities that cater to the needs of customers, such as a wheelchair-accessible car park and comfortable waiting areas. The staff is also available to provide information and assistance through various channels, including phone and in-store shopping.Despite the generally positive experience, some clients have reported issues with the sales process, including a lack of attention and understanding of their needs. This highlights the need for more effective communication and a more tailored approach to customer service.One notable incident involved a client who felt ignored and dismissed by the sales team, leading to a negative review. However, the dealership responded promptly and apologized for the issue, showing a commitment to customer satisfaction.Overall, the location has a solid reputation, but there is room for improvement in terms of consistency and customer experience. With a more refined approach to sales and service, this dealership has the potential to provide an exceptional experience for its clients.The only issue that needs to be addressed is the inconsistent level of service, which can lead to a negative experience for some customers.