Madrid
Leroy Merlin Leganés
5.42
5.42
Overview
At LEROY MERLIN, we offer you the widest range of products to improve your home, with excellent quality, the best prices and a great team of experts ready to help you with whatever you need.If you have already bought at our store, your opinions are very important: they help other customers in their purchases and allow us to improve our offer of products and services. That's why at LEROY MERLIN we listen to and analyze all the opinions received. Do you feel like sharing yours?
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wi-Fi
Free parking lot
Delivery
Onsite services
Quick visit
In-store pickup
In-store shopping
Assembly service
Same-day delivery
Batteries
Electronics
Light bulbs
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Pricing
Innovativeness
Overall
Quality
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The reviewed location is a large retail store that offers a wide range of products, including tools, building materials, kitchen furniture, and art supplies. The store has a free parking lot and offers various services, such as assembly and delivery, as well as recycling programs for electronics, batteries, and light bulbs.The staff seems to be a mix of helpful and unhelpful employees. Some customers have reported receiving excellent service from specific employees, such as Lorena, Angel, and Elsa, while others have experienced poor service, including being given incorrect information by employees in the paint section.The store has a convenient location, with a variety of payment options, including NFC mobile payments, debit cards, and credit cards. However, the long queues in the checkout lines and the difficulties with delivery of products have been mentioned by some customers.The store's website and online ordering system seem to be well-designed, but some customers have reported issues with delivery and installation of products.The majority of customers have reported positive experiences with the store, praising the variety of products, helpful staff, and convenient location. However, there are also some negative comments about the store's service, including long wait times, incorrect information, and difficulties with delivery and installation of products.One customer reported a disappointing experience with a kitchen installation, mentioning several defects in the product and poor installation quality.Another customer mentioned that they had to return a product several times, experiencing long queues and poor service.The store's ratings on third-party review platforms are generally positive, with an average rating of 4.4 out of 5 stars.The store's website and online ordering system seem to be well-designed, with a wide range of products available for purchase and delivery.The store's staff seems to be a mix of helpful and unhelpful employees, with some customers reporting excellent service and others experiencing poor service.The store's location is convenient, with a variety of payment options and a free parking lot.The store's delivery and installation services seem to be a bit problematic, with some customers reporting long wait times and issues with product delivery and installation.One major issue that has been reported by several customers is the long queues in the checkout lines and the difficulties with delivery and installation of products. This issue seems to be affecting a significant number of customers, and it would be beneficial for the store to address this problem to improve customer satisfaction.
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