business or service...

Madrid

La Casa de las Carcasas

4.3

• (1 reviews)

2 C. del Conde de Peñalver Street, Madrid, Madrid 28006

1.60

2 C. del Conde de Peñalver Street, Madrid, Madrid 28006

1.60

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Overview

The House of Cases is a store selling accessories for mobile devices. It has a wide stock of products and models, both for the latest devices and for those that have already been on the market for a long time, no matter how old they are. In this store you can find cases for over 400 mobile phone models, covers for over 30 types of tablets and a lot of other accessories. You will also find screen and camera protectors for any mobile phone, as well as a phone repair service.Store located in Goya metro station, 100 meters from El Corte Inglés.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Identifies as women-owned

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Innovativeness

4.1

Overall

4.3

Pricing

4.5

Quality

3.9

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Synergy AI assistant

Fri, Apr 3, 2026

4.3

This store has a wide range of products, including accessories for mobile devices, tablets, and computers. The staff is generally friendly and helpful, with some employees standing out for their excellent customer service, such as Ana and Diego. However, some customers have reported issues with the quality of certain products, including cases and protectors that do not last long. The store's location is convenient, with a wheelchair-accessible entrance and nearby metro stations.Some customers have praised the store's variety of products and the staff's ability to recommend suitable accessories. Others have appreciated the store's willingness to repair and customize products. However, a few customers have reported difficulties with communication and a somewhat unprofessional atmosphere in the store.One notable issue that has been reported is the store's tendency to push additional products on customers, rather than focusing on providing genuine recommendations. This has led to some customers feeling uncomfortable or pressured into making purchases they do not want.Overall, the store appears to have its strengths and weaknesses. While the staff is generally friendly and the store has a wide range of products, the quality of certain products and the store's approach to customer service are areas for improvement.