This store used to be a beloved institution in Madrid, known for its high-quality natural honeys and excellent customer service. Unfortunately, the new owners have failed to maintain the same level of quality and attention to detail. The store has been transformed into a heladería with some honey products on display, but the selection is limited and the staff is not knowledgeable about the products. The prices have also increased significantly, which is a turn-off for many customers. Despite these issues, the store still has a certain charm and remains a popular destination for tourists. However, for locals, it's a disappointment and a step backward from the original store.The store's location is convenient, and the working hours are reasonable, but the lack of transparency and communication about the changes has led to frustration among customers. The store's online presence is also not well-maintained, which makes it difficult for customers to find accurate information about the store's offerings.One of the main issues with the store is the lack of consistency in the quality of the products. Some customers have reported that the honey products are not as good as they used to be, and the staff is not knowledgeable about the products. This has led to a decrease in customer satisfaction and loyalty.Overall, while the store still has some positive aspects, the changes and lack of consistency have led to a decline in its overall quality and reputation. It's a shame, as the original store was a beloved institution in Madrid, and it's disappointing to see it fall short of its former glory.