The Kybun Joya store in Madrid is a unique destination for those seeking relief from pain while walking and standing. The store's focus on providing shoes and cushions made from a specialized material that adapts to each foot and walking style is a refreshing approach to traditional shoe shopping. The staff is knowledgeable and patient, taking the time to understand customers' needs and provide personalized recommendations. However, some customers have reported issues with customer service, including being hung up on or having their concerns dismissed. Despite this, many customers have reported significant improvements in their foot and back pain after wearing Kybun Joya shoes. The store's working hours are convenient, with extended hours on weekdays and a clear schedule posted online. The store's location on Narváez Street in Madrid is easily accessible by public transportation. Overall, Kybun Joya is a great option for those seeking innovative solutions to foot and back pain. However, some customers have reported inconsistent customer service, which may be a concern for some.