Madrid
KIA - Caetano Móvil - Albufera
4.45
4.45
Overview
Kia Caetano Móvil, Official Kia Dealer in the province of Madrid. In our facilities you will find our full range of new and used vehicles. We offer personalized service to professionals. We have an Official Workshop and spare parts service.Workshop hours from Monday to Friday: 8:00 am to 2:00 pm // 3:00 pm to 6:00 pm.Commercial hours from Monday to Friday 10:00 am to 2:00 pm // 4:00 pm to 8:30 pm and Saturdays 10:30 am to 2:00 pmWorkshop hours in July and August:- Monday to Thursday 8:00 am to 2:00 pm // 3:00 pm to 6:00 pm.- Friday 8:00 am to 2:00 pm
Features
Credit cards
Debit cards
NFC mobile payments
In-store shopping
Wheelchair-accessible entrance
Wheelchair-accessible car park
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Pricing
Quality
Innovativeness
Overall
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The business appears to be a well-established and reputable Kia dealership, offering a wide range of services including car sales, maintenance, and repair. The staff is generally knowledgeable and helpful, with many customers praising their professionalism and attention to detail. However, some customers have reported mixed experiences with the pricing and quality of service, with a few instances of inflated costs and subpar workmanship. Despite this, the dealership's innovativeness and commitment to customer satisfaction are notable strengths. The business has a clear and well-organized website, making it easy to find information and schedule appointments. The facility is wheelchair-accessible, and the staff is friendly and welcoming. Many customers have reported being pleased with their purchases and repairs, with some even going back to the dealership for subsequent purchases.However, there have been some instances of customers feeling rushed or pressured into purchasing certain services or repairs, which can be off-putting. Additionally, some customers have reported issues with communication, such as difficulties getting in touch with the staff or unclear explanations of work done. The business could benefit from improving its customer communication and follow-up processes to ensure that customers feel heard and satisfied. Overall, the dealership has a strong reputation and is a good choice for customers looking for a reliable and convenient Kia dealership experience. One major issue to note is that some customers have reported being overcharged for repairs and maintenance services, which can be a major turnoff. It's essential for the business to address this issue and ensure that customers receive transparent and fair pricing for all services.
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