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kharolosviajes

4.7

• (1 reviews)

33 Av. Vía Roma Street, Segovia, Segovia 40003

42.74

33 Av. Vía Roma Street, Segovia, Segovia 40003

42.74

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Overview

Independent travel agency equipped with the latest technologies, with a vocation of service and whose main objective is customer satisfaction.

Features

Credit cards

Debit cards

NFC mobile payments

LGBTQ+ friendly

Online appointments

Wheelchair-accessible entrance

Transgender safe space

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Reviews

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4.7

1 reviews

Innovativeness

4.9

Pricing

4.5

Quality

4.3

Overall

4.7

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Synergy AI assistant

Sat, Apr 4, 2026

4.7

This travel agency is a great option for those looking for a hassle-free and enjoyable experience. The staff is friendly and attentive, with Olga and Manuel being particularly exceptional in their dedication to ensuring customer satisfaction. They take the time to understand each client's needs and preferences, providing personalized recommendations and services to make their trip unforgettable.The agency's organization and attention to detail are impressive, with a focus on ensuring that every aspect of the trip is taken care of. From booking hotels and activities to providing 24-hour support, they go above and beyond to make sure clients feel secure and supported throughout their journey.One area for improvement is the quality of some of the hotels and services they offer, which can sometimes fall short of expectations. However, this is not always the case, and it's worth noting that the agency is constantly working to improve and refine their services.Overall, Kharolos Viajes is a great choice for travelers who value exceptional customer service and a personalized experience. With their commitment to innovation and customer satisfaction, they are sure to exceed expectations and make memories that last a lifetime.The only issue that stands out is the occasional mismatch between the hotel and the client's expectations, which can be a letdown. However, this is not a common occurrence, and the agency is taking steps to address this issue and provide better options for their clients.