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Jarmauto

3.9

• (1 reviews)

8 C. de Vara de Rey Street, Madrid, Madrid 28045

1.26

8 C. de Vara de Rey Street, Madrid, Madrid 28045

1.26

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Overview

At Jarmauto Madrid - Official Volkswagen Workshop we offer post-sales service from the Volkswagen Group, the official workshop that puts at your disposal any mechanical repair service or bodywork for your car, as well as the installation of spare parts and accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair-accessible entrance

Wheelchair-accessible parking lot

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Reviews

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3.9

1 reviews

Overall

3.9

Pricing

4.9

Innovativeness

4.2

Quality

2.8

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Synergy AI assistant

Wed, Apr 1, 2026

3.9

This location has its ups and downs. While some customers have reported excellent experiences, others have been left disappointed. One of the main issues is the quality of service, with several customers complaining about delayed repairs, lack of communication, and mistakes made during the repair process. On the other hand, the location has received praise for its prices, which are considered reasonable for the services offered. In terms of innovativeness, the location seems to be doing a good job, but there is still room for improvement.Some specific issues that need to be addressed include the lack of communication between staff and customers, which can lead to misunderstandings and delays. Additionally, the location seems to be struggling with managing their workload, resulting in long wait times and mistakes being made. However, the location's willingness to listen to customer feedback and make improvements is a positive sign.To improve, the location could focus on providing better communication with customers, such as regular updates on the status of repairs and clear explanations of any issues that arise. They could also work on streamlining their processes to reduce wait times and minimize the risk of mistakes. Overall, with a bit of work, this location has the potential to provide excellent service to its customers.Notable is the issue with some staff not respecting private property, in one instance a customer had a car damage due to staff actions. This is unacceptable and needs to be addressed by the management.The location's accessibility features, such as wheelchair-accessible parking and entrance, are a plus, making it easier for customers with mobility issues to access the services.