The business has a location on C. de Braganza Street in Madrid City, making it easily accessible. However, the wheelchair-accessible entrance is the only notable feature. The working hours are limited to Monday to Friday from 9:00 to 14:00, with no operating hours on weekends. This may not be convenient for those who need to visit the location outside of these hours.Despite having a good phone number (+34915804260) for contact, it seems that the phone is not always attended, as many customers have reported difficulty in getting through. The lack of other contact methods, such as email or online chat, makes it difficult for customers to get in touch with the business.The business has a co-branding relationship with Ivima, which may suggest that they have some level of collaboration or partnership. However, this does not seem to have any significant impact on the overall quality of service.Many customers have reported issues with the business, particularly with regards to the handling of fines. Some have waited for months to receive their fines, and when they finally got them, they were incorrect or not received with interest. This has led to a lot of frustration and dissatisfaction among customers.The staff seems to be friendly and professional, but the overall service is often slow and inefficient. Some customers have reported having to wait for hours or even days to get their issues resolved.The business has a rating of 2.1 on third-party rating platforms, which suggests that there are significant issues with the service. It is not clear what the business is doing to address these issues, but it seems that there is a lot of room for improvement.