Madrid
IVECO COCENTRO, S.A.
7.24
7.24
Overview
Specialized in the sale of spare parts, repair and sale of industrial vehicles. It has facilities in Madrid and Fuenlabrada. Specifically, it is an Official Dealer Iveco and Iveco Bus for the province of Madrid and an Official Dealer Piaggio Commercial for the province of Madrid. Official DTCO Service for analog and digital tachographs and limiters.The company is highly specialized in the sale of new vehicles, sale of new buses, sale of used vehicles and sale of spare parts. It has mechanical, electrical, injection, Pre ITV, Power Bank for engines, vehicle transformations: sheet; Painting, air conditioning, tachographs and limiters. With 24-hour service
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Delivery
Checks
In-store pickup
Used goods
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Innovativeness
Pricing
Quality
Overall
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This business location has a good overall rating, with a strong focus on pricing. The quality of services seems to be decent, but there is room for improvement. The innovativeness of the business is noteworthy, but it could be even better.The location is a specialized used car and truck dealer, with a wide range of services including repair, maintenance, and sales. The business has a strong presence in Madrid and Fuenlabrada, with a large facility and a 24-hour service.The owners of the business are committed to customer satisfaction, as evident from their responses to customer complaints. They take all feedback seriously and are willing to go the extra mile to resolve issues.However, there have been some instances of poor customer service, including a situation where a customer was not attended to due to a lack of electrician availability. The business needs to work on improving its response time and ensuring that all customers receive the service they expect.The location has a wide range of amenities, including Wi-Fi, wheelchair-accessible parking and entrance, and a variety of payment options. The business also offers delivery and in-store pickup services.Overall, this business location is a good choice for customers looking for a reliable used car and truck dealer with a wide range of services. However, it needs to work on improving its quality of services and response time to provide an even better experience for its customers.One area that could be improved is the management of customer expectations, particularly when it comes to response time. This is highlighted by a situation where a customer was not attended to due to a lack of electrician availability. It would be beneficial for the business to communicate more clearly with customers about what to expect in terms of response time and to have a plan in place for situations where delays occur.
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Hours
Closed
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