This refined lodging inspired by an 18th-century palace, with a modern restaurant, a bar & a spa, delivers on several fronts. The hotel's quality, while good, could be improved upon. The rooms, amenities, and overall experience are satisfactory, but some aspects feel a bit lacking. On the other hand, the pricing is reasonable and competitive, making it a good value for guests. The hotel's innovativeness is also notable, as it successfully combines old and new elements to create a unique atmosphere. However, there are some inconsistencies and areas for improvement that prevent it from reaching its full potential.The hotel's staff is generally friendly and welcoming, with some standouts like Deyanira and Jose Antonio in the Club Lounge. However, the service can be inconsistent at times, and some guests have reported slow service in the restaurant. The hotel's location is convenient, with many attractions and amenities within walking distance.Some guests have noted that the hotel can feel a bit too formal or stuffy, which may not be suitable for everyone. Additionally, some aspects of the hotel's design and decor feel a bit outdated or overly ornate. However, the hotel's cleanliness and maintenance are generally good, and the spa and fitness center are well-appointed.Overall, the InterContinental Madrid is a solid choice for guests looking for a comfortable and convenient stay in the city. While it may not be perfect, it has many strengths and some notable weaknesses that guests should be aware of before booking.