The Clavel Institute in Madrid is located at the San Francisco de Asís Hospital, situated in a central and well-connected area of the city. This hospital was founded over 80 years ago and is managed by the Institute of the Franciscan Missionary Sisters of Mary. Clients have praised the professionalism, kindness, and helpfulness of the doctors and staff. Some have reported excellent results and improvements in their conditions after undergoing surgery, while others have expressed gratitude for the care and attention received. However, one client reported a negative experience, feeling that they were not listened to or taken seriously, and expressing frustration with the lack of empathy and understanding. The institute seems to prioritize patient care and comfort, offering amenities such as a restroom and wheelchair-accessible parking and entrance. However, the level of empathy and understanding shown to patients can be inconsistent. The institute's website and online presence seem to be well-maintained, with easy access to information and services.