Madrid
ING
Overview
An online bank without commissions for your daily life with the NÓMINA account.
Features
Wheelchair accessible entrance
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Innovativeness
Overall
Pricing
Quality
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This bank location has a lot of issues to be addressed. Although the pricing is quite good, which might attract some customers, the overall quality of service is lacking. Many customers have complained about the poor treatment they received from the staff, such as being forced to wait outside in the heat or cold, despite having appointments. Additionally, there have been several reports of technical issues with the ATMs and difficulties in getting help from customer service.The bank seems to be short-staffed, as customers have waited for hours to be attended to, only to be told that there is no one available to help them. The lack of air conditioning in the bank's interior is also inhumane, especially during the summer months.On the other hand, there have been a few positive reviews from customers who have had good experiences with some of the bank's employees, such as Mar, who received excellent service. However, these positive reviews are far outnumbered by the negative ones.Overall, it seems that this bank location is not prioritizing its customers' needs and comfort, which is reflected in its low overall rating. Until the bank addresses these issues and improves its service, it's unlikely to win back customer loyalty.
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Hours
Open Now
Wednesday
Thursday
Friday
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Sunday
Monday
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Categories
Financial Service
Banks
Bank
Banco
Contact business
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