Madrid
Imserso (Instituto de Mayores y Servicios Sociales)
4.44
4.44
Overview
Managing Entity of the Social Security of the Government of Spain with competences in the field of older people, personal autonomy and attention to people in a situation of dependency, as well as the development of policies and programs related to active aging of the population.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Quality
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This business location is a state government office that manages the social security of older people and those in a situation of dependency. It is wheelchair accessible, has a restroom, and parking lot. The office is open from Monday to Friday from 9:00 to 14:30.The staff is generally helpful, but there have been some issues with long waiting times and unhelpful phone operators. Some visitors have reported feeling uncomfortable with the way they were treated by the staff.The office is well-organized and has a lot of information available on its website. However, the process of applying for certain benefits can be complex and time-consuming.One of the major drawbacks of this office is the limited availability of services, particularly for those in a situation of dependency. There have been reports of people waiting for weeks or even months to receive a response to their applications.Despite these issues, the office is generally well-regarded by those who have visited it. The staff is often friendly and helpful, and the office has a lot of resources available for older people and those in a situation of dependency.The business needs to work on improving its phone service and making the application process more efficient. It should also provide more services and support to those in a situation of dependency.One thing to note is that the office can be quite busy, and it may take some time to get assistance. It's a good idea to call ahead and make an appointment to ensure that someone is available to help you. Unfortunately, the business is failing to attend to the needs of those in a situation of dependency, leaving them without the necessary support and services. This is a major concern and needs to be addressed as soon as possible.
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Closed
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