The Madrid Bar Association, located at Building 9-11 on Serrano Street in Madrid, has received mixed reviews. On the positive side, the association is LGBTQ+ friendly and has a wheelchair-accessible entrance and toilet. However, several clients have reported poor communication and long waiting times on the phone. Some have even had their calls hung up after waiting for an extended period. One client mentioned that they were made to feel incompetent and uninformed by the staff. The association's reputation has also been damaged by allegations of discrimination and poor service. While there have been some positive reviews, with one client praising the staff's education and commitment, the overall experience seems to be marred by poor communication and inefficient service. One issue stands out: the association's telephone system appears to be failing, causing long waiting times and hang-ups. This is a significant concern, as it seems to be a recurring problem that affects many clients.