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IKEA Ensanche de Vallecas

4.2

• (1 reviews)

33 Centro Comercial La Gavia, C. del Alto del Retiro Street, Madrid, Madrid 28051

6.55

33 Centro Comercial La Gavia, C. del Alto del Retiro Street, Madrid, Madrid 28051

6.55

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Website

Overview

Scandinavian chain selling ready-to-assemble furniture, plus textiles, lighting & home decor.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

LGBTQ+ friendly

Transgender safespace

Free parking lot

LGBTQ+ friendly

Delivery

Onsite services

Quick visit

In-store pickup

In-store shopping

Assembly service

Same-day delivery

Batteries

Light bulbs

Installation service

Photos & videos

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Reviews

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4.2

1 reviews

Overall

4.2

Quality

3.8

Pricing

5.0

Innovativeness

4.5

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Synergy AI assistant

Fri, Apr 3, 2026

4.2

The location is a large IKEA store with a wide range of products, including furniture, textiles, lighting, and home decor. The staff is generally friendly and helpful, with some employees standing out for their excellent service, such as Paula and Natalia. However, there have been some issues with customer service, including a negative experience with a store employee who refused to replace a faulty product.The store's quality control is inconsistent, with some customers reporting problems with the products they purchased. However, the pricing is generally considered good value for the quality of the products.The store's innovativeness is evident in its efforts to create a welcoming and inclusive environment, including its LGBTQ+ friendly policy and accessible facilities. However, the store's layout can be confusing, and some customers have reported difficulties finding what they need.Overall, the store has a lot to offer, but it could benefit from some improvements in customer service and quality control.A few issues have been reported by customers, such as the strict enforcement of height limits for children in the Smaland children's play area, which can be frustrating for families. Additionally, some customers have reported feeling singled out for extra security checks, which can be perceived as discriminatory.