Madrid
Iberdrola Clientes
12.74
12.74
Overview
Official Partner of Iberdrola.Prime Energy, located in Madrid, was born in 2009 with the liberalization of the electricity sector in Spain. We are a young, dynamic and innovative company.We grow with the sole intention of offering our customers the energy solutions they need. Our Customer Loyalty and Attention Department, takes care and commits every year to over 7,000 happy customers.Twelve offices allow us to provide service at a national level. If you have an energy problem you want to solve, do not hesitate, we are your company.At Prime Energy, we only have one goal: Happy Customers.
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This business has a solid overall score of 4.2 out of 5, suggesting a well-rounded performance. Quality is an area of improvement, scoring 3.8, indicating some room for growth in delivering consistent services. Pricing is also commendable, scoring 4.2, suggesting a fair and competitive pricing strategy. However, innovativeness is not enough information to be rated.The business appears to be a reliable and customer-focused company, with a strong commitment to customer satisfaction. The numerous positive reviews highlight the excellent service provided by the staff, particularly Evelyn, Maravillas, and Claudia, who have received praise for their attentiveness, professionalism, and ability to solve customer problems efficiently. The business has a wide reach, with multiple offices across the country, making it a convenient option for customers.Despite the generally positive feedback, some customers have noted that the quality of service can vary, and there may be instances where customers are not entirely satisfied. However, these instances seem to be relatively rare, and the business as a whole appears to be well-regarded for its customer-centric approach and commitment to resolving issues promptly.One minor issue that has been mentioned in some reviews is the occasional difficulty in getting through to the customer service team, particularly for some customers who have reported long wait times or frustration with the phone service. However, this issue does not seem to be a major concern for most customers, and the business has taken steps to address it by ensuring that customers receive prompt attention and solutions to their problems.
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