This hotel has its good and bad sides. The location is excellent, right in the center of Madrid. The hotel's restaurant offers great views and good food. The staff is friendly and helpful. However, the building's facade is a bit old and worn out. The air-conditioning in some rooms doesn't work properly, which can be a problem during the summer months. The elevator is slow and can be a challenge during peak hours. Some guests have reported issues with the cleanliness of the rooms, such as stains on the carpets and mildew in the bathrooms. However, the hotel is working on addressing these issues. Despite the problems, the hotel is a good option for those who want to be in the heart of the action.