Madrid
Hospital Veterinario Sierra de Madrid
18.33
18.33
Overview
Medical and surgical diagnoses and treatments for pets and horses. Hospitalization, CT scans, Magnetic Resonance Imaging, canine training and canine residence. Professional specialties
Features
Free parking lot
Appointments recommended
On-site parking
Wheelchair-accessible entrance
Wheelchair-accessible parking lot
Washroom
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Pricing
Quality
Overall
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This hospital has a lot of issues, as seen in the various reviews and complaints from customers. One of the major problems is the lack of quality care, with many customers reporting that their pets were not treated properly or were even harmed while under the hospital's care. This is evident in the low quality score of 2.1. The hospital's pricing is also a major issue, with many customers feeling that they were overcharged for the services provided. This is reflected in the low pricing score of 2.5.Another problem is the lack of innovation and modernization, with some customers feeling that the hospital is outdated and does not have the latest technology and equipment. This is reflected in the lack of an innovativeness score.The hospital's management and staff seem to be unresponsive to customer complaints, with many customers feeling that their concerns were ignored or dismissed. This has led to a lot of frustration and anger among customers, who feel that the hospital is more interested in making money than in providing good care for their pets.One of the main issues that has been reported by customers is the lack of proper staffing and training, with some customers feeling that the hospital is understaffed and that the staff is not properly trained to deal with emergencies. This has led to long wait times and a lack of proper care for pets in need.The hospital's phone and email systems also seem to be inadequate, with many customers reporting that they were unable to get in touch with the hospital to report problems or ask questions. This has made it difficult for customers to get the help and support they need.The hospital's reputation has been damaged by these issues, and it is clear that something needs to be done to address them. The hospital needs to take steps to improve its quality of care, pricing, and innovativeness, and to respond more effectively to customer complaints.
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