Madrid
Hospital veterinario Retiro
1.31
1.31
Overview
Veterinary clinic with 24-hour veterinary emergency service and hospitalization in the same center. We take care of your pet. 24-hour veterinarian in Madrid. Veterinary emergencies for all types of animals. Open 24 hours a day. Veterinarian for dogs, cats, exotic animals, ferrets, rabbits... All veterinary specialties. Open on Saturdays and Sundays 24 hours.
Features
Wheelchair accessible entrance
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
LGBTQ+ friendly
Gender-neutral restroom
Appointments recommended
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Innovativeness
Overall
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Quality
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This veterinary clinic has a mixed reputation among its clients. While some clients praise the clinic's 24-hour emergency service and the professionalism of its staff, others express dissatisfaction with the quality of care and attention they received.Some clients reported experiencing long wait times and difficulty in getting timely responses to their inquiries. One client even mentioned that they were hung up on eight times before getting an appointment. Others expressed concern about the clinic's handling of medical emergencies, with one client's pet being left without food or water during its stay.On the other hand, some clients were very satisfied with the care and attention they received from the clinic's staff. One client praised the kindness and professionalism of a particular veterinarian, while another client appreciated the clinic's willingness to accommodate their pet's special needs.The clinic's pricing seems to be reasonable, with one client commenting that it was the most affordable option for their pet's care. However, the clinic's innovativeness and willingness to adopt new approaches to veterinary care seem to be lacking, with some clients expressing frustration with the clinic's inability to adapt to changing circumstances.One client's experience stands out as particularly concerning. They reported that their pet was left ciego (blind) after a routine procedure, and that the clinic's staff was uncooperative and unresponsive to their concerns. The clinic's response to this incident was inadequate, with the owner citing a lack of clear communication and a failure to provide necessary documentation.Overall, while this clinic has some strengths, it also has significant weaknesses that need to be addressed. With some improvements in quality, communication, and innovation, this clinic could become a more trusted and respected provider of veterinary care.
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