Madrid
Hospital Universitario HM Puerta del Sur
10.85
10.85
Overview
HM Puerta del Sur is a medical-surgical and mother-child hospital equipped with the latest technological innovation and with the widest range of services aimed at serving the southern area of Madrid. With 25,000 m2, the hospital has all medical-surgical specialties, both for children and adults, and Urgencias available 24 hours a day. It has a fully digitalized Diagnostic Imaging Service and the first PET-RM acquisition system in Spain, which integrates a state-of-the-art PET. In addition to the PET-RMN, there is the first installation in Spain of an RMN–HIFU system for the treatment of neurological diseases.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Transgender safespace
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HM Puerta del Sur is a medical-surgical and mother-child hospital equipped with the latest technological innovation. The hospital has a wide range of services aimed at serving the southern area of Madrid. With 25,000 m2, it has all medical-surgical specialties, both for children and adults, and Urgencias available 24 hours a day. The hospital has a fully digitalized Diagnostic Imaging Service and the first PET-RM acquisition system in Spain, which integrates a state-of-the-art PET. In addition to the PET-RMN, there is the first installation in Spain of an RMN–HIFU system for the treatment of neurological diseases. The hospital is wheelchair accessible, and it also offers NFC mobile payments, debit cards, and credit cards as payment options. The hospital has received many positive reviews from patients, praising the professionalism and kindness of the staff, as well as the excellent treatment and care they received. However, there have been some complaints about long waiting times and difficulties in getting appointments. One patient had to wait for over an hour and a half to be seen by a specialist, while another patient reported having to wait for 45 minutes for a nurse to attend to them. Despite these issues, the hospital has a strong reputation and is widely regarded as one of the best in the area. The hospital's commitment to innovation and quality care is evident in its state-of-the-art facilities and advanced medical technology. It's worth noting that the hospital's system for requesting appointments and authorizing tests seems to be somewhat bureaucratic, with one patient having to go through several layers of staff before being able to get the tests they needed. However, the hospital seems to be taking steps to improve this process, with one patient reporting that they were able to get a new appointment after leaving a complaint.The wheelchair accessibility of the hospital is one of its strong points, making it easy for patients with mobility issues to get around the facility. The hospital also offers a safe space for transgender patients, which is a welcome and inclusive feature. The hospital's payment options are also convenient, with NFC mobile payments, debit cards, and credit cards all being accepted. This makes it easy for patients to pay for their treatment without any hassle.Overall, HM Puerta del Sur is a well-regarded hospital with a strong commitment to quality care and innovation. While there have been some issues with waiting times and bureaucratic processes, the hospital seems to be taking steps to address these problems and improve patient satisfaction. One of the main issues with the hospital is the waiting times for appointments and tests. Several patients have reported having to wait for long periods of time to be seen by a specialist or to have a test performed. This can be frustrating and may impact patient satisfaction.
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