Madrid
HNOS. PEREZ VALLECAS
2.55
2.55
Overview
Hnos. Pérez Vallecas - Experts in Home Appliances in Madrid since 1971Are you looking for the best prices and quality home appliances in Madrid? At Hnos. Pérez Vallecas we have over 50 years of experience offering the best brands: Bosch, Balay, Siemens, LG, Samsung, Teka, Corberó and more, always at the lowest price thanks to our large volume of purchases.With 8 physical stores in Madrid and an online store, we are leaders in the sale of home appliances such as washing machines, refrigerators, dishwashers, boilers and air conditioners. Notable services:• Fast delivery to your home in 24-48h.• Professional installation and removal of your old appliance.• Personalized attention by a team of expert-trained staff.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible restroom
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Delivery
Free street parking
Quick visit
Checks
Gender-neutral restroom
Identifies as women-owned
Identifies as women-owned
In-store pickup
In-store shopping
Assembly service
Same-day delivery
Batteries
Electronics
Light bulbs
Repair services
Installation service
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Pricing
Quality
Overall
Innovativeness
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The overall business has a well-rounded reputation with both strengths and weaknesses. The location has been serving the community for over 50 years, which speaks to its reliability and consistency. The staff, particularly Barbara, have received numerous compliments for their excellent customer service and product knowledge. The store offers a wide range of high-quality products from various brands, and the prices are generally competitive.However, some customers have reported issues with installation and repair services, which suggests that the business may need to improve its after-sales support. Additionally, a few customers have expressed dissatisfaction with the handling of complaints and issues, which could indicate a need for better communication and customer relations.Overall, Hnos. Pérez Vallecas is a reputable business with a strong commitment to customer satisfaction, but it could benefit from addressing some of the concerns raised by customers to further improve its services.Some of the essential information gathered from the data includes:* The business has a long history of serving the community, with over 50 years of experience.* The staff is knowledgeable and provides excellent customer service.* The store offers a wide range of high-quality products from various brands.* Prices are generally competitive.* Some customers have reported issues with installation and repair services.* A few customers have expressed dissatisfaction with the handling of complaints and issues.One of the main concerns is the business's inability to address customer complaints and issues in a timely and satisfactory manner. This has resulted in a few customers expressing dissatisfaction with their experience and refusing to recommend the business to others.To address this issue, the business could consider implementing a more robust customer complaint handling process, which includes regular feedback sessions, employee training on customer relations, and a clear escalation process for resolving complex issues. This would help to improve customer satisfaction and loyalty, ultimately leading to increased business growth and reputation.
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