Madrid
HNOS. PEREZ ANOETA
4.44
4.44
Overview
Appliances Hermanos Pérez - Leaders in Appliances in Madrid since 1971
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Wi-Fi
LGBTQ+ friendly
Free parking lot
LGBTQ+ friendly
Delivery
Free street parking
Quick visit
Gender-neutral restroom
In-store pickup
Assembly service
Same-day delivery
Batteries
Light bulbs
Installation service
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Quality
Pricing
Overall
Innovativeness
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Electrodomésticos Hermanos Pérez is a reliable and trustworthy destination for all your household appliance needs. With a rich history dating back to 1971, they have established themselves as a leader in the industry, offering an extensive range of products from top brands like Bosch, Balay, Siemens, LG, Samsung, Miele, and Liebherr. Their commitment to quality is evident in the exceptional customer service and personalized attention provided by their knowledgeable staff.The store's strengths lie in its diverse product offerings, competitive pricing, and efficient delivery services. Their employees, such as Ronald, Javier, and others, are highly praised for their professionalism, amability, and willingness to assist customers in making informed decisions. The store's emphasis on customer satisfaction is reflected in their willingness to resolve any issues promptly and professionally.However, a notable incident reported by a customer resulted in a disappointing experience with the installation service. The customer mentioned that the installer was unprofessional, and the installation was not done correctly, resulting in a defective product. While this incident was addressed promptly by the store, it highlights the importance of quality control and attention to detail in their installation services.One notable weakness of the store is the lack of flexibility in their installation schedules. A customer reported that they had to wait for a specific day to receive their delivery, which was inconvenient. This limitation could be improved by offering more flexible scheduling options.Overall, Electrodomésticos Hermanos Pérez is a solid choice for customers seeking a wide range of household appliances at competitive prices. Their commitment to customer satisfaction, quality products, and efficient services makes them a reliable destination for many customers. However, attention to detail and flexibility in their installation services are areas for improvement.
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