Madrid
Grupo Neutro
2.38
2.38
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This business has a decent overall score, but it falls short in terms of quality of service. The pricing is reasonable, but it's not enough to make up for the lackluster service. Unfortunately, there's a lack of innovativeness in their approach, which is a major drawback.The business has received several complaints about their service, including a customer who had a poor experience with their security system installation. The company's response to this issue was also subpar, with the owner claiming that the customer was responsible for not following the correct procedure for accessing the security footage. This lack of accountability and transparency is a major concern.On the other hand, there are some positive reviews from customers who have had good experiences with the business. One customer praised the professionalism and quality of the technicians who installed their security system. Another customer appreciated the company's rapid and effective service.However, these positive reviews are outweighed by the negative experiences of other customers. It's clear that this business has some major issues with quality and innovativeness that need to be addressed.One major issue that needs to be highlighted is the company's tendency to prioritize profits over customer satisfaction. Several customers have reported being charged extra for services that were not clearly outlined in the contract. This lack of transparency and fairness is unacceptable and needs to be addressed.Overall, this business needs to take a hard look at its approach and make some significant changes to improve its quality of service and innovativeness. Until then, customers may want to think twice before doing business with them.
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