Madrid
Grupo Monedero
2.12
2.12
Overview
National company dedicated to the service of reading and settlement of consumption of water and heating counters, and distributors of heating costs in those Neighborhood Communities that have the said centralized service and that wish to contract with a company the individualization of said community consumptions through the installation and reading of a device that records the consumptions of each dwelling.
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This company has been dealing with construction, development, and heating services for years, offering a range of services including the installation and reading of devices that record consumption of each dwelling in communities. Despite their presence, there are concerns about their professionalism and attention to customers.Some clients have reported issues with estimated readings, bad attitudes from technicians, and even damage to properties. One client's issue was not resolved even after more than a month, and they claim that the company does not return phone calls or provide any explanation.On the other hand, some clients have expressed satisfaction with the company's services, praising the professionalism, friendliness, and efficiency of their staff. They have also mentioned that the company's staff are able to resolve issues and provide detailed explanations.However, there have been some instances of poor communication, with clients being told that they cannot receive any information about the company's schedule or wait times. One client even had to endure a lengthy process to get their issue resolved, only to find out that it was not the company's fault.Overall, while some clients have had positive experiences with the company, others have been left disappointed and frustrated. The company's professionalism and attention to customers seem to be a major area of concern.It is worth noting that the company has responded to some of the negative reviews, apologizing for the inconvenience and offering to help resolve the issue. However, it is unclear whether they have taken any concrete steps to address the underlying problems.
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