The GoodNews Café on Serrano Street in Madrid is a modern and cozy spot to enjoy a good cup of coffee. The café is located in an exclusive area, making it a perfect place to relax and unwind. The staff is friendly and welcoming, and they offer a wide variety of drinks, including vegan options and specialty coffee blends. The café also has a walk-up window and indoor ordering, making it convenient for customers to grab a quick coffee on the go.One of the standout features of the café is its commitment to using high-quality ingredients. The baristas are skilled and take the time to carefully craft each drink, making sure it meets the customer's expectations. The café also offers a range of delicious pastries and snacks to accompany your drink.The atmosphere is trendy and quiet, making it a great spot to work or study. The décor is modern and minimalist, with comfortable seating areas and plenty of natural light. The café is also LGBTQ+ friendly and has a trans-friendly space, making it a welcoming spot for all customers.However, there have been some issues with customer service in the past. Some customers have reported receiving poor service from certain staff members, and there have been instances where customers have had to wait a long time for their orders to be fulfilled. Additionally, some customers have been turned away because the café was "closed" despite it being open.Overall, the GoodNews Café is a great spot to grab a cup of coffee and enjoy a quiet moment to yourself. However, it's essential to be aware of the potential issues with customer service and to check the café's hours before visiting.The biggest issue with the café is the inconsistent customer service. While the staff is generally friendly, there have been instances where customers have received poor service or been turned away due to staff mistakes. This can be frustrating for customers who are expecting a high level of service.