The Reale Seguros Agency is a reliable option for those looking to secure their homes and lives. The agency's working hours, Monday through Friday from 9:00 to 20:00, offer flexibility for customers to schedule appointments at their convenience. The phone number +34914081411 and the website http://www.reale-seguros.com/ make it easy for customers to get in touch with the agency.However, there are some issues with the agency's quality of service. Some customers have reported difficulties in getting in touch with the agency, with one customer stating that they were unable to leave a message. Another customer had trouble with the agency's communication, feeling that they were not being transparent about the reasons for their actions.The agency's pricing seems to be competitive, with one customer stating that they got good prices and coverage for their insurance. However, there have been some issues with the agency's handling of customer requests, including one customer who was not able to get a refund for a cancelled policy.The agency's innovativeness is somewhat lacking, with some customers feeling that the agency's methods are outdated. However, the agency has been able to adapt to changing circumstances, such as the COVID-19 pandemic, and has been able to provide services to customers during this time.One major issue that has been reported by several customers is the agency's handling of cancellations and refunds. Some customers have reported difficulty in getting refunds for cancelled policies, with the agency stating that they need to provide documentation to process the refund. This has led to frustration for some customers, who feel that the agency is not being transparent or communicative.Overall, the Reale Seguros Agency has both strengths and weaknesses. While they offer competitive pricing and a convenient location, there are some issues with their quality of service and handling of customer requests.