The business is located in the heart of Madrid, making it easily accessible to various attractions. The staff is friendly and helpful, with quick responses to queries through WhatsApp. Many guests have praised the cleanliness and modernity of the apartments, which are well-equipped with amenities like washing machines and dishwashers. Some guests have mentioned the convenient location near Puerta del Sol and the availability of a wide range of restaurants nearby. However, there have been a few instances of poor customer service, with some guests expressing frustration with the staff's inability to resolve issues in a timely and professional manner. It's worth noting that the apartments are designed for self-catering, but the check-in process can be a bit complex, and some guests have had trouble accessing their apartments using the app. The apartments are suitable for families, with spacious rooms and a welcoming atmosphere. However, some guests have mentioned that the attic apartments can be inconvenient to navigate, and the high price point may be a deterrent for some travelers. Overall, the business has a solid reputation, but it's essential to be aware of the potential for inconsistent customer service and the complex check-in process.