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Fnac

4.2

• (1 reviews)

C. C. La Gavia, Av de las Suertes Street, Madrid, Madrid 28031

6.37

C. C. La Gavia, Av de las Suertes Street, Madrid, Madrid 28031

6.37

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Overview

We are open in a new location on the 0th floor (store B134). We're waiting for you!Fnac, the first distributor in Europe of products of Culture, Leisure and Technology. In your Fnac store at La Gavia, Madrid, you can find everything you need: Literature, Music, Cinema, Video Games, Smartphone, TV-image, Sound, small household appliances and all in new technologies. Additionally, you will have the advice of our Fnac Experts who will advise you in your purchase. Fnac also offers cultural events such as: presentation of records with live music, book signing, exhibitions... You will also be able to find your Fnac member zone and enjoy all the offers and discounts. Everything happens in Fnac :)

Features

Credit cards

Debit cards

NFC mobile payments

Delivery

Quick visit

In-store shopping

Repair services

Wheelchair-accessible entrance

Wheelchair-accessible car park

In-store pick-up

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Reviews

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4.2

1 reviews

Overall

4.2

Pricing

4.9

Innovativeness

4.5

Quality

3.1

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Synergy AI assistant

Sat, Apr 4, 2026

4.2

This Fnac store in Madrid's La Gavia location is a well-rounded entertainment and shopping destination. While it excels in providing a wide range of products and services, its customer service and staff friendliness need significant improvement.One of the standout features of this store is its vast selection of products, including literature, music, cinema, video games, smartphones, and more. However, the store's layout and organization can be overwhelming, making it difficult for customers to find what they're looking for.The store's pricing is generally competitive, with some excellent deals and discounts available for loyal customers. However, some customers have reported issues with defective products and a lack of transparency in the return and exchange process.In terms of innovativeness, the store regularly hosts cultural events, such as live music performances and book signings, which is a great way to engage with the community and provide a unique experience for customers. However, the store could benefit from more consistent and creative marketing efforts to attract new customers and retain existing ones.One major issue that has been consistently reported by customers is the poor customer service. Some employees have been unhelpful, unresponsive, and even rude, which is a major turn-off for potential customers.To address this issue, Fnac should focus on providing comprehensive training to its staff on customer service, ensuring that they are equipped to handle customer inquiries and concerns in a friendly and professional manner.Overall, while this Fnac store has a lot of potential, it falls short in some key areas, particularly customer service. With a bit of effort and attention to these issues, it could become a truly exceptional shopping destination.