This flower shop has some good and bad qualities. On the one hand, the quality of the flowers is decent, but not exceptional. The pricing seems to be in the middle, not too expensive, but not particularly cheap either. The innovativeness of the shop, however, is quite good, as they offer online shopping with home delivery, which is convenient for customers.On the other hand, the overall experience of the shop is mediocre. The shop has received many complaints from customers about delayed or failed deliveries, which is unacceptable. Some customers have also reported that the shop has failed to deliver flowers on the specified date, which is a major disappointment.Furthermore, the shop's customer service has been criticized for being unhelpful and unresponsive. One customer reported that the shop failed to respond to their email and phone calls, which is poor customer service.Another issue with the shop is that it has failed to meet the expectations of some customers. One customer ordered flowers for their mother's birthday, but the shop sent them to the wrong person. This is a major mistake that has caused disappointment and frustration for the customer.Overall, this flower shop has some potential, but it needs to improve its delivery and customer service to meet the expectations of its customers. With some improvements, it could become a better shop. However, for now, it falls short of being a top-rated flower shop.