Madrid
FIAT STELLANTIS &YOU MADRID - Dr. Esquerdo
1.78
1.78
Overview
FIAT Stellantis &You Madrid, Authorized Dealer belonging to the network of official Dealers of Fiat, Fiat Professional and Abarth. We work to ensure the satisfaction of our customers both in the sales department and in the after-sales service.
Features
Credit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
In-store shopping
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Overall
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The location has received generally positive reviews from customers. Many of them have praised the staff, especially Angel Luis and Clemente, for their excellent service and attention to customers. They have also appreciated the wide range of car models available for sale and the helpfulness of the sales team in answering their questions.However, there is one issue that stands out - a customer reported that their car was damaged with scratches, which they believed was done intentionally. The customer was very dissatisfied with the service and the management's response to the issue. This negative experience is a reminder that even the best businesses can make mistakes and that it's essential to address customer complaints promptly and effectively.The location's working hours are Monday to Friday from 9:30 AM to 2:00 PM and 4:00 PM to 8:00 PM, with no weekend services. They have wheelchair-accessible parking and entrance, and accept NFC mobile payments and credit cards.Customers have reported that the staff is very helpful and attentive, but there have been a few instances where the service was slow or unresponsive. Overall, the location seems to be doing well, but it's essential to address customer complaints and concerns to maintain a high level of customer satisfaction.
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