Ferper - Volkswagen

4.3

• (1 reviews)

18 Av. Leopoldo Calvo-Sotelo Bustelo Street, Pozuelo de Alarcón, Madrid 28224

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Overview

At Ferper Pozuelo De Alarcón Official Volkswagen Workshop, we have the post-sales service of the Volkswagen Group, the official workshop that offers you any mechanical or body repair service for your car, as well as the installation of spare parts and accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Pricing

5.0

Quality

3.8

Innovativeness

4.5

Overall

4.3

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Synergy AI assistant

Wed, Apr 1, 2026

4.3

This location provides a wide range of services, including car repair and maintenance, body repair, electronics repair, and more. The address is Building 18, Av. Leopoldo Calvo-Sotelo Bustelo Street, Pozuelo de Alarcón City. The business is wheelchair accessible and accepts various payment methods, including NFC mobile payments, debit cards, and credit cards.The staff seems to be friendly and helpful, with some reviewers mentioning excellent service from specific employees, such as Sergio and Carlos Alonso. However, there have been some issues with communication and responsiveness, with some reviewers mentioning difficulty in getting in touch with the business or receiving timely updates on repairs.One of the main issues mentioned is the lack of organization and long wait times for appointments. Some reviewers had to wait for extended periods or even visit in person multiple times to get updates on their repairs. This suggests that the business may need to improve its communication and workflow processes.Additionally, there have been some complaints about high prices and a lack of transparency in the repair process. One reviewer mentioned being charged for unnecessary work, which suggests that the business may need to work on being more transparent about the costs and services they provide.Overall, this location has both positive and negative aspects. While the staff seems friendly and helpful, the business may need to improve its communication and workflow processes to better serve its customers.