The location on Mediterranean Avenue 16 in Madrid City has a good overall score. Staff members like Marlene and Angel provide excellent service, being helpful, professional, and kind. The center has a good reputation for treating animals, especially exotic ones, and even has a team dedicated to them. Clients often praise the good work and attention they receive, and the center has a strong commitment to the well-being of animals.Although some clients have had a good experience, there are a few areas for improvement. Some clients have reported that the center doesn't always have the necessary medications for animals, and staff members may be rude over the phone, failing to provide helpful alternatives. However, it seems that the center has made an effort to address some of these issues and improve their service.