Madrid
EVO Banco
1.78
1.78
Overview
We are moving!Soon, the entire EVO operation will become part of Bankinter. This means you will be even closer to enjoying new services, more features and an improved experience, without losing what you love about EVO.If you have any doubts or need help, you can already contact us through Bankinter's attention channels.
Features
Wheelchair accessible entrance
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Innovativeness
Quality
Pricing
Overall
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The location has a decent overall rating, but there are some issues that need to be addressed. The quality of service has been a major concern, with many customers expressing frustration with the bank's handling of their problems. Despite this, the pricing of their services has been competitive and innovative, with some customers praising the bank's efforts to offer new and improved features.The bank's customer service has been a major disappointment, with many customers reporting long wait times, unhelpful staff, and a general lack of empathy. Several customers have also expressed frustration with the bank's online services, citing issues with the app and difficulty in accessing their accounts.On a positive note, the bank's staff has been praised for their professionalism and helpfulness in some cases. One customer was particularly impressed with the service they received from a staff member named Sara, who was able to resolve their issue quickly and efficiently.The bank's website is not very informative, and some customers have reported difficulty in finding the information they need. However, the bank's social media presence has been more active, with some customers praising the bank's efforts to engage with them and provide helpful advice.Overall, while the bank has made some efforts to improve its services, there is still much work to be done. The bank needs to prioritize customer satisfaction and make significant improvements to its customer service and online services in order to regain the trust of its customers.
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